Your hot tub’s pumps and its heating, water purification, and control systems all work together to create a great experience every time you use your spa. The fact that each system is easy to maintain is a testament to the engineering and craftsmanship of your spa. While there are some issues that you can fix yourself, the interplay of these different systems means that sometimes an expert is required to handle the problem.
ISSUES THAT REQUIRE EXPERT SERVICE
Repeated power shutdowns or losses. Repeated shutdowns may not only be due to GFCI shutdowns, but also to safety switches disconnecting. If you need to reset power often to operate the spa, call a Hotwater DRX service technician to determine the source of the problem.
The spa repeatedly stops heating. Hot tubs are equipped with an internal thermostat to ensure that the spa water remains at a safe operating temperature. If the heater repeatedly shuts down or if the circulation pump constantly runs, it could indicate that the thermostat is working improperly.
Controls repeatedly shut down or the remote refuses to connect. Recurring control issues require the attention of a Hotwater DRX spa technician. The battery or another component in the remote control or control panel may need replacement.
Water level drops or water is noticeable around the hot tub. A water leak, especially one into the cabinet near the electrical systems and relays, is a serious but repairable problem. Disconnect the power, drain the hot tub following the instructions in your owner’s manual, and then call a Hotwater DRX specialist to repair the leak and inspect the tub to ensure that no systems were damaged.
Your hot tub is designed to last a decade or more when well-maintained and serviced regularly. Simple filter and water care maintenance can be handled by you with the help of your owner’s manual. Hotwater DRX professionals are always ready to handle more serious issues quickly and help you take steps to prevent other problems in the future.